55 lines
2.0 KiB
YAML
55 lines
2.0 KiB
YAML
name: Support Request
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description: Request support for a specific problem you have not been able to solve yourself
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labels: [":dog2: Support"]
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body:
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- type: checkboxes
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id: useddocs
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attributes:
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label: Attempted Debugging
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description: |
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I have read the [BookStack debugging](https://www.bookstackapp.com/docs/admin/debugging/) page and seeked resolution or more
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detail for the issue.
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options:
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- label: I have read the debugging page
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required: true
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- type: checkboxes
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id: searchissue
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attributes:
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label: Searched GitHub Issues
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description: |
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I have searched for the issue and potential resolutions within the [project's GitHub issue list](https://github.com/BookStackApp/BookStack/issues)
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options:
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- label: I have searched GitHub for the issue.
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required: true
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- type: textarea
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id: scenario
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attributes:
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label: Describe the Scenario
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description: Detail the problem that you're having or what you need support with.
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validations:
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required: true
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- type: input
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id: bsversion
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attributes:
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label: Exact BookStack Version
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description: This can be found in the settings view of BookStack. Please provide an exact version.
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placeholder: (eg. v23.06.7)
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validations:
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required: true
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- type: textarea
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id: logs
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attributes:
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label: Log Content
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description: If the issue has produced an error, provide any [BookStack or server log](https://www.bookstackapp.com/docs/admin/debugging/) content below.
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placeholder: Be sure to remove any confidential details in your logs
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validations:
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required: false
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- type: textarea
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id: hosting
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attributes:
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label: Hosting Environment
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description: Describe your hosting environment as much as possible including any proxies used (If applicable).
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placeholder: (eg. PHP8.1 on Ubuntu 22.04 VPS, installed using official installation script)
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validations:
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required: true
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