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75 lines
3.2 KiB
Markdown
75 lines
3.2 KiB
Markdown
# Configuring Notifications
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You can set up multiple ways to receive notifications when checks in your account
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change state. Doing so is helpful for several reasons:
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* **Redundancy in case of notification failures.** Set up notifications using two
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different notification channels (for example, email and Slack). If one transport
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fails (e.g., an email message goes to spam), you still receive a notification over the
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other channel.
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* **Use different notification methods depending on urgency**. For example, if a
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low-priority housekeeping script fails, post a message in chat. If a vital service fails,
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post in chat, send an email, and send an SMS.
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* Route notifications to the right people.
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Each notification method ("integration") belongs to a project:
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if you want to use a notification method in multiple projects, you must
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set it up in each project separately.
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The "Checks" page in the web interface shows a visual overview of which alerting
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methods are active for each check. You can click the icons to toggle them on and off:
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You can also toggle the integrations by clicking the "ON" / "OFF" labels on
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each check's details pages:
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## SMS, WhatsApp, and Phone Call Monthly Quotas
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SITE_NAME sets a quota on the maximum number of SMS, WhatsApp, and phone-call
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notifications an account can send per month. The specific limit depends on the
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account's billing plan. The quota automatically resets at the start of each month.
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The "unused" sends from one month do not carry over to the next month.
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When an account exceeds its monthly limit, SITE_NAME will:
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* Send a warning email to the account's primary email address
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* Show a warning message on the **Integrations** page
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## Repeated Notifications
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If you want to receive repeated notifications for as long as a particular check is
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down, you have a few different options:
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* If you use an **incident management system** (PagerDuty, Splunk On-Call, Opsgenie,
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PagerTree), you can set up escalation rules there.
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* Use the **Pushover** integration with the "Emergency" priority. Pushover will
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play a loud notification sound on your phone every 5 minutes until the notification
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is acknowledged.
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* SITE_NAME can send **hourly or daily email reminders** if any check is down
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in any of your projects.
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Set them up in [Account Settings › Email Reports](../../accounts/profile/notifications/):
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## Weekly and Monthly Reports
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SITE_NAME sends periodic email reports, either monthly at the start of each month
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or weekly every Monday. Use them to ensure all checks have their expected state
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and nothing has "fallen through the cracks."
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The reports list checks from all your projects, grouped by project.
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For each check, they show:
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* the check's current status
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* the number of downtimes by month for the last two months
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* the total downtime duration by month for the last two months
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You can opt-out from receiving the reports in the
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[Account Settings › Email Reports](../../accounts/profile/notifications/) page
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or by clicking the "Unsubscribe" link in the email report's footer. |