mirror of
https://gitlab.com/bramw/baserow.git
synced 2025-01-30 18:36:29 +00:00
4405 lines
No EOL
207 KiB
JSON
4405 lines
No EOL
207 KiB
JSON
{
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|
"baserow_template_version": 1,
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"name": "Non-emergency Call Center",
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"icon": "iconoir-antenna-signal",
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"keywords": [
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"emergency",
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"non-emergency",
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"call center",
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"non-emergency call center",
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"community",
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"services",
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"call",
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"public",
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"311"
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],
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"categories": [
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"Health and Wellness"
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],
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"export": [
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{
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"id": 42848,
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"name": "Non-emergency Call Center",
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"order": 1,
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"type": "database",
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"tables": [
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{
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"id": 104937,
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"name": "Calls",
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"order": 1,
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"fields": [
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{
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"id": 659352,
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"type": "text",
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"name": "Reference ID",
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"order": 0,
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"primary": true,
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"text_default": ""
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},
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{
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"id": 659353,
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"type": "link_row",
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"name": "Caller ID",
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"order": 1,
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"primary": false,
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"link_row_table_id": 104940,
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"link_row_related_field_id": 659368,
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"has_related_field": true
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},
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{
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"id": 659354,
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"type": "date",
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"name": "Date and time",
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"order": 2,
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"primary": false,
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"date_format": "ISO",
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"date_include_time": true,
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"date_time_format": "24",
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"date_show_tzinfo": false,
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"date_force_timezone": "UTC"
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},
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{
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"id": 659367,
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"type": "boolean",
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"name": "New caller",
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"order": 3,
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"primary": false
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},
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{
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"id": 659414,
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"type": "lookup",
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"name": "Name(s)",
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"order": 4,
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"primary": false,
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"date_time_format": null,
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"number_decimal_places": null,
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"date_include_time": null,
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"date_force_timezone": null,
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"array_formula_type": "text",
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"nullable": true,
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"error": null,
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"date_show_tzinfo": null,
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"date_format": null,
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"through_field_id": 659353,
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"through_field_name": "Caller ID",
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"target_field_id": 659362,
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"target_field_name": "Associated name(s)"
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},
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{
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"id": 671433,
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"type": "single_select",
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"name": "Category",
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"order": 5,
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"primary": false,
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"select_options": [
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{
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"id": 282941,
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"value": "Car and parking services",
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"color": "light-blue",
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"order": 0
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},
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{
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"id": 282942,
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"value": "Street services",
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"color": "light-green",
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"order": 1
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},
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{
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"id": 282943,
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"value": "Police report",
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"color": "light-orange",
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"order": 2
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},
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{
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"id": 282944,
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"value": "Theft",
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"color": "light-red",
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"order": 3
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},
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{
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"id": 282945,
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"value": "Lost property",
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"color": "light-gray",
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"order": 4
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},
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{
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"id": 282946,
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"value": "Sanitation",
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"color": "blue",
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"order": 5
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},
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{
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"id": 282947,
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"value": "Other",
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"color": "gray",
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"order": 6
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}
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]
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},
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{
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"id": 671445,
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"type": "link_row",
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"name": "Common reason for call",
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"order": 6,
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"primary": false,
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"link_row_table_id": 106682,
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"link_row_related_field_id": 671453,
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"has_related_field": true
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},
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{
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"id": 671454,
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"type": "text",
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"name": "Notes",
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"order": 7,
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"primary": false,
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"text_default": ""
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},
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{
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"id": 671464,
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"type": "link_row",
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"name": "Ticket created",
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"order": 8,
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"primary": false,
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"link_row_table_id": 104941,
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"link_row_related_field_id": 671465,
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"has_related_field": true
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},
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{
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"id": 671468,
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"type": "lookup",
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"name": "Department to contact",
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"order": 9,
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"primary": false,
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"date_time_format": null,
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"number_decimal_places": null,
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"date_include_time": null,
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"date_force_timezone": null,
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"array_formula_type": "text",
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"nullable": true,
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"error": null,
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"date_show_tzinfo": null,
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"date_format": null,
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"through_field_id": 671445,
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"through_field_name": "Common reason for call",
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"target_field_id": 910583,
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"target_field_name": "Department to contact"
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},
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{
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"id": 684531,
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"type": "link_row",
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"name": "Taken by",
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"order": 10,
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"primary": false,
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"link_row_table_id": 104939,
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"link_row_related_field_id": 684532,
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"has_related_field": true
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}
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],
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"views": [
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{
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"id": 152189,
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"type": "grid",
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"name": "All calls",
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"order": 1,
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"ownership_type": "collaborative",
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"created_by": null,
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"filter_type": "AND",
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"filters_disabled": false,
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"filters": [],
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"sortings": [
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{
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"id": 48278,
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"field_id": 659354,
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"order": "ASC"
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}
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],
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"decorations": [],
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"public": false,
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"row_identifier_type": "id",
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"field_options": [
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{
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"hidden": false,
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"order": 0,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 922798,
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"width": 120,
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}
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]
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},
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{
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"id": 164143,
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{
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{
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"submit_text": "Submit",
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{
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{
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{
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{
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{
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{
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"id": 116977,
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"conditions": []
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{
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"id": 116978,
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}
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"field_659352": "345986347",
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1
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],
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"field_671454": "A tree fell on 2293 W Harvard Blvd. It is interfering with traffic on the street.",
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"field_671464": [
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1
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"field_671445": [
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],
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"field_671454": "There is a very large pothole right in front of 763 N Wentworth Ave that must be filled.",
|
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"field_671464": [
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{
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"created_on": "2022-10-12T13:45:53.304243+00:00",
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"field_659352": "345986356",
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"field_671445": [
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7
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],
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"field_671454": "Ms. Barbados called about the theft of her vehicle. She was unable to find it where she parked it near W Asbury Ave and Strong St.",
|
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"field_671464": [
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],
|
|
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{
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"updated_on": "2022-10-20T12:28:22.883049+00:00",
|
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"field_659352": "345986202",
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|
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"field_659354": "2022-10-07T19:56:00+00:00",
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|
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"field_671445": [
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9
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],
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"field_671454": "Caller reports several missing items from their garage located on 3234 W 5th Ave.",
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"field_671464": [
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|
5
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],
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|
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{
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"created_on": "2022-10-12T13:46:08.028154+00:00",
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"updated_on": "2022-10-20T12:31:50.095490+00:00",
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"field_659352": "345986001",
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|
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],
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"field_659354": "2022-10-06T20:15:00+00:00",
|
|
"field_659367": "true",
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|
|
"field_671433": 282947,
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|
"field_671445": [
|
|
4
|
|
],
|
|
"field_671454": "Move theater manager reports there is inappropriate graffiti on the billboards across the theater that is insulting to his patrons. Caller is requesting the graffiti be removed.",
|
|
"field_671464": [
|
|
2
|
|
],
|
|
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|
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|
|
},
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{
|
|
"id": 6,
|
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|
|
"created_on": "2022-10-19T01:26:29.782581+00:00",
|
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"updated_on": "2022-10-20T12:28:25.967142+00:00",
|
|
"field_659352": "474625213",
|
|
"field_659353": [
|
|
6
|
|
],
|
|
"field_659354": "2022-10-06T18:23:00+00:00",
|
|
"field_659367": "false",
|
|
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|
|
"field_671433": 282941,
|
|
"field_671445": [
|
|
6
|
|
],
|
|
"field_671454": "A small white sedan has been parked on the street in front of 1001 E Harvard for over 60 days without any movement.",
|
|
"field_671464": [
|
|
6
|
|
],
|
|
"field_671468": null,
|
|
"field_684531": [
|
|
3
|
|
]
|
|
},
|
|
{
|
|
"id": 7,
|
|
"order": "6.00000000000000000000",
|
|
"created_on": "2022-10-19T01:26:30.287895+00:00",
|
|
"updated_on": "2022-10-20T12:28:26.469779+00:00",
|
|
"field_659352": "472625141",
|
|
"field_659353": [
|
|
8
|
|
],
|
|
"field_659354": "2022-10-08T08:36:00+00:00",
|
|
"field_659367": "true",
|
|
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|
|
"field_671433": 282942,
|
|
"field_671445": [
|
|
5
|
|
],
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|
"field_671454": "A large pothole damaged the caller's vehicle in front of 554 W Hermine Ave.",
|
|
"field_671464": [
|
|
7
|
|
],
|
|
"field_671468": null,
|
|
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|
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|
|
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|
|
},
|
|
{
|
|
"id": 8,
|
|
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|
|
"created_on": "2022-10-19T01:26:31.174497+00:00",
|
|
"updated_on": "2022-10-20T12:28:27.255559+00:00",
|
|
"field_659352": "309882776",
|
|
"field_659353": [
|
|
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|
|
],
|
|
"field_659354": "2022-09-12T09:55:00+00:00",
|
|
"field_659367": "true",
|
|
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|
|
"field_671433": 282942,
|
|
"field_671445": [
|
|
5
|
|
],
|
|
"field_671454": "Several potholes on George Ave between N Buena St and Carmen Blvd.",
|
|
"field_671464": [
|
|
8
|
|
],
|
|
"field_671468": null,
|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 9,
|
|
"order": "7.00000000000000000000",
|
|
"created_on": "2022-10-19T01:26:31.543724+00:00",
|
|
"updated_on": "2022-10-20T12:28:28.128650+00:00",
|
|
"field_659352": "394873894",
|
|
"field_659353": [
|
|
10
|
|
],
|
|
"field_659354": "2022-10-12T19:43:00+00:00",
|
|
"field_659367": "true",
|
|
"field_659414": null,
|
|
"field_671433": 282946,
|
|
"field_671445": [
|
|
12
|
|
],
|
|
"field_671454": "Caller reports rodent infestation in the alley behind 676 N Washington St.",
|
|
"field_671464": [
|
|
9
|
|
],
|
|
"field_671468": null,
|
|
"field_684531": [
|
|
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|
|
]
|
|
},
|
|
{
|
|
"id": 10,
|
|
"order": "7.00000000000000000000",
|
|
"created_on": "2022-10-19T01:26:32.217004+00:00",
|
|
"updated_on": "2022-10-20T12:29:14.393169+00:00",
|
|
"field_659352": "409274622",
|
|
"field_659353": [
|
|
7
|
|
],
|
|
"field_659354": "2022-10-14T11:17:00+00:00",
|
|
"field_659367": "true",
|
|
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|
|
"field_671433": 282947,
|
|
"field_671445": [
|
|
10
|
|
],
|
|
"field_671454": "Caller reports they believe a business to have a very deceptive practice that should be investigated.",
|
|
"field_671464": [
|
|
12
|
|
],
|
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|
|
"field_684531": [
|
|
3
|
|
]
|
|
},
|
|
{
|
|
"id": 11,
|
|
"order": "8.00000000000000000000",
|
|
"created_on": "2022-10-19T01:52:38.670788+00:00",
|
|
"updated_on": "2022-10-20T12:30:49.276526+00:00",
|
|
"field_659352": "879445872",
|
|
"field_659353": [
|
|
4
|
|
],
|
|
"field_659354": "2022-10-15T12:34:00+00:00",
|
|
"field_659367": "true",
|
|
"field_659414": null,
|
|
"field_671433": 282944,
|
|
"field_671445": [
|
|
8
|
|
],
|
|
"field_671454": "The caller is reporting someone stealing their phone off the public bus at 7:59 AM on 10/15/22.",
|
|
"field_671464": [
|
|
13
|
|
],
|
|
"field_671468": null,
|
|
"field_684531": [
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|
6
|
|
]
|
|
},
|
|
{
|
|
"id": 13,
|
|
"order": "10.00000000000000000000",
|
|
"created_on": "2022-10-25T13:16:13.729521+00:00",
|
|
"updated_on": "2022-10-25T13:18:15.469408+00:00",
|
|
"field_659352": "376576546",
|
|
"field_659353": [
|
|
10
|
|
],
|
|
"field_659354": "2022-10-04T07:10:00+00:00",
|
|
"field_659367": "false",
|
|
"field_659414": null,
|
|
"field_671433": 282942,
|
|
"field_671445": [
|
|
2
|
|
],
|
|
"field_671454": "The street lamps between Howard Ave and St.Charles are out and the streets are very dark.",
|
|
"field_671464": [
|
|
14
|
|
],
|
|
"field_671468": null,
|
|
"field_684531": [
|
|
2
|
|
]
|
|
},
|
|
{
|
|
"id": 14,
|
|
"order": "11.00000000000000000000",
|
|
"created_on": "2022-10-26T13:06:11.208946+00:00",
|
|
"updated_on": "2022-10-26T13:07:23.633314+00:00",
|
|
"field_659352": "935239543",
|
|
"field_659353": [
|
|
8
|
|
],
|
|
"field_659354": "2022-10-10T17:56:00+00:00",
|
|
"field_659367": "false",
|
|
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|
|
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|
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|
|
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|
|
],
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"field_671454": "A large pothole reported in front of 554 W Hermine Ave.",
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"field_671464": [
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7
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],
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{
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"id": 15,
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"updated_on": "2022-12-06T19:49:21.385759+00:00",
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"field_659352": "835973537",
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],
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"field_671433": 282941,
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|
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6
|
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"field_671454": "A small white sedan has been parked on the corner of Jerome Ave and Barkley Pl for over 60 days without any reported movement. It seems to be abandoned.",
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"field_671464": [
|
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6
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],
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{
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|
|
3
|
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],
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"field_671454": "Caller reports that Cohen Park District shrubs are covering over half the sidewalk and pedestrians are forced to walk in the street. Caller requests trees either be cut or trimmed down.",
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"field_671464": [
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11
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{
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],
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"field_671454": "The street lamps between Howard Ave and St.Charles are out and the streets are very dark.",
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14
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{
|
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"id": 18,
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"created_on": "2022-10-26T13:32:21.029778+00:00",
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"updated_on": "2022-10-26T13:33:17.860567+00:00",
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"field_659352": "218468221",
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|
|
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],
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|
|
3
|
|
],
|
|
"field_671454": "Caller reports that Cohen Park District shrubs are covering over half the sidewalk and pedestrians are forced to walk in the street. Caller requests trees either be cut or trimmed down.",
|
|
"field_671464": [
|
|
11
|
|
],
|
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4
|
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{
|
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"id": 19,
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|
"field_659353": [
|
|
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|
|
],
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|
|
1
|
|
],
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|
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"field_671464": [
|
|
1
|
|
],
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|
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|
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|
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},
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{
|
|
"id": 20,
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"created_on": "2022-10-26T13:38:32.072310+00:00",
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"updated_on": "2022-10-26T13:39:44.463115+00:00",
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"field_659352": "139573872",
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|
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|
|
],
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13
|
|
],
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16
|
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],
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{
|
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"created_on": "2022-10-26T13:39:55.238838+00:00",
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"updated_on": "2022-10-26T13:41:32.211030+00:00",
|
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"field_659352": "980902938",
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|
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|
6
|
|
],
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"field_671445": [
|
|
13
|
|
],
|
|
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|
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"field_671464": [
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|
16
|
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{
|
|
"id": 22,
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"created_on": "2022-10-26T13:41:33.525840+00:00",
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"updated_on": "2022-10-26T13:42:31.979794+00:00",
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"field_659352": "385684528",
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|
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|
|
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|
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],
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"field_671464": [
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},
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{
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"created_on": "2022-10-26T13:44:46.110533+00:00",
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"updated_on": "2022-10-26T13:46:45.212258+00:00",
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"field_671445": [
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|
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],
|
|
"field_671454": "Mr.Luong reports loud music coming from a nearby house on Harvard",
|
|
"field_671464": [
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|
16
|
|
],
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|
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|
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|
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|
|
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|
|
]
|
|
},
|
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{
|
|
"id": 104939,
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|
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|
|
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{
|
|
"id": 659358,
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|
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|
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|
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{
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|
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|
|
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{
|
|
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|
|
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{
|
|
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|
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|
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|
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|
|
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|
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|
|
},
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{
|
|
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|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 684532,
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|
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|
|
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|
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|
|
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|
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|
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|
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|
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{
|
|
"id": 684534,
|
|
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|
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|
|
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|
|
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|
|
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|
|
{
|
|
"id": 684535,
|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 684536,
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
"formula": "count(field('Calls taken'))",
|
|
"formula_type": "number"
|
|
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|
|
],
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"views": [
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{
|
|
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|
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|
|
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|
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|
|
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|
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|
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|
|
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|
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|
|
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|
|
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|
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|
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|
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|
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|
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|
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|
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},
|
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{
|
|
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|
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|
|
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|
|
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|
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|
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},
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{
|
|
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|
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|
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|
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|
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|
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|
|
},
|
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{
|
|
"id": 967778,
|
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|
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|
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|
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|
|
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|
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},
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{
|
|
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|
|
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|
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|
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|
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},
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{
|
|
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|
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|
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|
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|
|
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|
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},
|
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{
|
|
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|
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|
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|
|
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|
|
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|
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|
|
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|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id": 164226,
|
|
"type": "grid",
|
|
"name": "Top responders",
|
|
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|
|
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|
|
"created_by": null,
|
|
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|
|
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|
|
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|
{
|
|
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|
|
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|
|
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|
|
"value": "3"
|
|
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|
|
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|
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|
{
|
|
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|
|
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|
|
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|
|
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|
|
{
|
|
"id": 48300,
|
|
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|
|
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|
|
}
|
|
],
|
|
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|
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|
|
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|
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{
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 999565,
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 999566,
|
|
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|
|
"width": 200,
|
|
"hidden": false,
|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 999567,
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 999569,
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
"aggregation_raw_type": ""
|
|
},
|
|
{
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
"aggregation_raw_type": ""
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id": 164142,
|
|
"type": "kanban",
|
|
"name": "By role",
|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
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|
|
"card_cover_image_field_id": 684534,
|
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|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
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|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 38048,
|
|
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|
|
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|
|
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|
|
},
|
|
{
|
|
"id": 38050,
|
|
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|
|
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|
|
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