mirror of https://gitlab.com/bramw/baserow.git
5557 lines
175 KiB
JSON
5557 lines
175 KiB
JSON
{
|
|
"baserow_template_version": 1,
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"name": "Call Center Log",
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"icon": "iconoir-phone-add",
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"keywords": [
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"calls",
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"customer service",
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"customer care",
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"call log",
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"call logs",
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"business",
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"call service",
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"representative",
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"customer support",
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"call ticketing",
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"support rep",
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"call rep"
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],
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"categories": [
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"Professional",
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"Local Business"
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],
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"export": [
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{
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"id": 20874,
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"name": "Call Center Log",
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"order": 1,
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"type": "database",
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"tables": [
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{
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"id": 43786,
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"name": "Calls",
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"order": 1,
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"fields": [
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{
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"id": 238894,
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"type": "text",
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"name": "Call ID",
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"order": 0,
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"primary": true,
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"text_default": ""
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},
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{
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"id": 238895,
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"type": "link_row",
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"name": "Answered by",
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"order": 1,
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"primary": false,
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"link_row_table_id": 43787,
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"link_row_related_field_id": 238907
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},
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{
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"id": 238908,
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"type": "link_row",
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"name": "Issue code",
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"order": 3,
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"primary": false,
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"link_row_table_id": 43788,
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"link_row_related_field_id": 238909
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},
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{
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"id": 238910,
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"type": "link_row",
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"name": "Solution",
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"order": 4,
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"primary": false,
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"link_row_table_id": 43789,
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"link_row_related_field_id": 238911
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},
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{
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"id": 238914,
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"type": "rating",
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"name": "Call rating received",
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"order": 6,
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"primary": false,
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"max_value": 5,
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"color": "dark-green",
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"style": "thumbs-up"
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},
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{
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"id": 238915,
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"type": "text",
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"name": "Notes",
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"order": 7,
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"primary": false,
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"text_default": ""
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},
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{
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"id": 238918,
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"type": "phone_number",
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"name": "Caller phone number",
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"order": 9,
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"primary": false
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},
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{
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"id": 238963,
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"type": "link_row",
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"name": "Linked account",
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"order": 10,
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"primary": false,
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"link_row_table_id": 43790,
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"link_row_related_field_id": 238964
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},
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{
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"id": 238971,
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"type": "date",
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"name": "Date & time",
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"order": 12,
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"primary": false,
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"date_format": "ISO",
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"date_include_time": true,
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"date_time_format": "24"
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},
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{
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"id": 245413,
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"type": "number",
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"name": "Call duration (min)",
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"order": 13,
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"primary": false,
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"number_decimal_places": 0,
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"number_negative": false
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},
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{
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"id": 245414,
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"type": "lookup",
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"name": "Order(s)",
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"order": 14,
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"primary": false,
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"error": null,
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"date_format": null,
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"date_include_time": null,
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"date_time_format": null,
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"number_decimal_places": null,
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"array_formula_type": "text",
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"through_field_id": 238963,
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"through_field_name": "Linked account",
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"target_field_id": 245410,
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"target_field_name": "Order(s)"
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},
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{
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"id": 245828,
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"type": "lookup",
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"name": "Reason for call",
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"order": 15,
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"primary": false,
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"error": null,
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"date_format": null,
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"date_include_time": null,
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"date_time_format": null,
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"number_decimal_places": null,
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"array_formula_type": "text",
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"through_field_id": 238908,
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"through_field_name": "Issue code",
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"target_field_id": 238901,
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"target_field_name": "Description"
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}
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],
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"views": [
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{
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"id": 52467,
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"type": "grid",
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"name": "All calls",
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"order": 1,
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"filter_type": "AND",
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"filters_disabled": false,
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"filters": [],
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"sortings": [
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{
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"id": 8122,
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"field_id": 238894,
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"order": "ASC"
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}
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],
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"decorations": [],
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"public": false,
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"field_options": [
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{
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"id": 277754,
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"field_id": 238894,
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"width": 100,
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"hidden": false,
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"order": 12,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277752,
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"field_id": 238895,
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"width": 143,
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"hidden": false,
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"order": 4,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277764,
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"field_id": 238908,
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"width": 150,
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"hidden": false,
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"order": 6,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277766,
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"field_id": 238910,
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"width": 323,
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"hidden": false,
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"order": 8,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277765,
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"field_id": 238914,
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"width": 182,
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"hidden": false,
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"order": 9,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277769,
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"field_id": 238915,
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"width": 302,
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"hidden": false,
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"order": 10,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277772,
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"field_id": 238918,
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"width": 191,
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"hidden": false,
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"order": 1,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 277828,
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"field_id": 238963,
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"aggregation_type": "",
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},
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{
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"order": 3,
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"aggregation_type": "",
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"aggregation_raw_type": ""
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},
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{
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"id": 290948,
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"field_id": 245828,
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"width": 173,
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"hidden": false,
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"order": 7,
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"aggregation_type": "",
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}
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]
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},
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{
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"id": 54426,
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"type": "grid",
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"name": "Most successful",
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"order": 2,
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"filter_type": "AND",
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"filters_disabled": false,
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"filters": [
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{
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"id": 13895,
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"field_id": 245413,
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"type": "lower_than",
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"value": "20"
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},
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{
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"id": 13896,
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"field_id": 238914,
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"type": "higher_than",
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"value": "3"
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}
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],
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"sortings": [
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{
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"id": 8123,
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"field_id": 238894,
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"order": "ASC"
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}
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],
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"decorations": [],
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"public": false,
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"field_options": [
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{
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"name": "jHE56WEp4epN2TRPDXb6PInwfOBmGmao_0f4f832643898ce51f027d52627225665d6b5c27808a33d56c376eca968cab65.jpg",
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"visible_name": "Melanie Zrub.jpg",
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"original_name": "Melanie Zrub.jpg"
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}
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},
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{
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"id": 11,
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"updated_on": "2022-04-21T01:21:14.439884+00:00",
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"field_238897": "Candice Crawford",
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12,
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],
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"visible_name": "Candice Crawford.jpg",
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]
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}
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},
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{
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},
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{
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],
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"views": [
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{
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},
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{
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},
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{
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]
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],
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14
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10,
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13,
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19
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{
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"created_on": "2022-01-20T14:30:51.074585+00:00",
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|
"field_238909": [
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|
4,
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|
6
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|
],
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},
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"field_238909": [
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7,
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18,
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15
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],
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},
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{
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"id": 7,
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"created_on": "2022-01-24T14:02:58.476397+00:00",
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"updated_on": "2022-01-24T14:05:40.796786+00:00",
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|
"field_238909": [
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|
20
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|
],
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|
},
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"id": 8,
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"created_on": "2022-01-24T14:04:22.456583+00:00",
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|
"field_238909": [
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|
12,
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|
16
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|
],
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"field_245422": null
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},
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{
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"id": 9,
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|
"created_on": "2022-01-24T14:10:39.604182+00:00",
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"updated_on": "2022-01-24T14:11:24.800905+00:00",
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|
"field_238900": "NONI163",
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|
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|
"field_238909": [
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|
11
|
|
],
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|
}
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|
]
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},
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{
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"id": 43789,
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"fields": [
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{
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"id": 238903,
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|
"name": "Solution",
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"order": 0,
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"primary": true,
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"text_default": ""
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},
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{
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"id": 238904,
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|
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|
},
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{
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|
"type": "link_row",
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|
"name": "Calls",
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|
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|
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|
"link_row_table_id": 43786,
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|
"link_row_related_field_id": 238910
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|
},
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{
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|
"id": 245827,
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|
"type": "formula",
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|
"name": "Used frequency",
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|
"order": 4,
|
|
"primary": false,
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|
"error": null,
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|
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|
"date_include_time": null,
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|
"date_time_format": null,
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|
"number_decimal_places": 0,
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|
"array_formula_type": null,
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|
"formula": "count(field('Calls'))",
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|
"formula_type": "number"
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|
}
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|
],
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|
"views": [
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{
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|
"id": 52470,
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|
"type": "grid",
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|
"name": "All solutions",
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|
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|
"filter_type": "AND",
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|
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|
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|
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{
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|
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|
"order": "DESC"
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|
}
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|
],
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|
"decorations": [],
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|
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{
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|
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|
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|
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|
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|
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},
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|
{
|
|
"id": 277761,
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|
"field_id": 238904,
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|
"width": 400,
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|
"hidden": false,
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|
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|
|
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},
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{
|
|
"id": 277815,
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|
"field_id": 238911,
|
|
"width": 200,
|
|
"hidden": false,
|
|
"order": 32767,
|
|
"aggregation_type": "",
|
|
"aggregation_raw_type": ""
|
|
},
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|
{
|
|
"id": 290944,
|
|
"field_id": 245827,
|
|
"width": 166,
|
|
"hidden": false,
|
|
"order": 32767,
|
|
"aggregation_type": "",
|
|
"aggregation_raw_type": ""
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id": 54436,
|
|
"type": "grid",
|
|
"name": "Most used",
|
|
"order": 2,
|
|
"filter_type": "AND",
|
|
"filters_disabled": false,
|
|
"filters": [
|
|
{
|
|
"id": 13909,
|
|
"field_id": 245827,
|
|
"type": "higher_than",
|
|
"value": "4"
|
|
}
|
|
],
|
|
"sortings": [],
|
|
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|
|
"public": false,
|
|
"field_options": [
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{
|
|
"id": 291049,
|
|
"field_id": 238903,
|
|
"width": 200,
|
|
"hidden": false,
|
|
"order": 32767,
|
|
"aggregation_type": "",
|
|
"aggregation_raw_type": ""
|
|
},
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|
{
|
|
"id": 291050,
|
|
"field_id": 238904,
|
|
"width": 200,
|
|
"hidden": false,
|
|
"order": 32767,
|
|
"aggregation_type": "",
|
|
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|
|
},
|
|
{
|
|
"id": 291051,
|
|
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|
"width": 200,
|
|
"hidden": false,
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|
"order": 32767,
|
|
"aggregation_type": "",
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|
"aggregation_raw_type": ""
|
|
},
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{
|
|
"id": 291052,
|
|
"field_id": 245827,
|
|
"width": 160,
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|
"hidden": false,
|
|
"order": 32767,
|
|
"aggregation_type": "",
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|
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}
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]
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}
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],
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"rows": [
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{
|
|
"id": 1,
|
|
"order": "1.00000000000000000000",
|
|
"created_on": "2022-01-18T20:32:19.237644+00:00",
|
|
"updated_on": "2022-01-24T14:51:30.077312+00:00",
|
|
"field_238903": "Full refund NQA",
|
|
"field_238904": "The customer shall be issued a full refund without any items being returned.",
|
|
"field_238911": [
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|
4
|
|
],
|
|
"field_245827": null
|
|
},
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|
{
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|
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|
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|
"created_on": "2022-01-18T20:32:19.243094+00:00",
|
|
"updated_on": "2022-01-18T21:38:43.934025+00:00",
|
|
"field_238903": "Exchange",
|
|
"field_238904": "Offer the customer an exchange of the product. Notify them they will be charged if they do not return the original product.",
|
|
"field_238911": [
|
|
16
|
|
],
|
|
"field_245827": null
|
|
},
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|
{
|
|
"id": 3,
|
|
"order": "3.00000000000000000000",
|
|
"created_on": "2022-01-18T21:38:43.992598+00:00",
|
|
"updated_on": "2022-01-18T21:39:16.313431+00:00",
|
|
"field_238903": "Refund with product return",
|
|
"field_238904": "Offer the customer a refund if they return the product.",
|
|
"field_238911": [
|
|
7,
|
|
3,
|
|
2,
|
|
12,
|
|
14
|
|
],
|
|
"field_245827": null
|
|
},
|
|
{
|
|
"id": 4,
|
|
"order": "4.00000000000000000000",
|
|
"created_on": "2022-01-20T14:31:07.897534+00:00",
|
|
"updated_on": "2022-01-24T14:52:05.473310+00:00",
|
|
"field_238903": "Store credit given",
|
|
"field_238904": "",
|
|
"field_238911": [
|
|
6
|
|
],
|
|
"field_245827": null
|
|
},
|
|
{
|
|
"id": 5,
|
|
"order": "5.00000000000000000000",
|
|
"created_on": "2022-01-20T14:31:46.725266+00:00",
|
|
"updated_on": "2022-01-20T14:32:02.680565+00:00",
|
|
"field_238903": "No solution",
|
|
"field_238904": "This case needs to be escalated further.",
|
|
"field_238911": [
|
|
20
|
|
],
|
|
"field_245827": null
|
|
},
|
|
{
|
|
"id": 6,
|
|
"order": "6.00000000000000000000",
|
|
"created_on": "2022-01-21T00:43:57.847432+00:00",
|
|
"updated_on": "2022-01-21T00:44:32.971705+00:00",
|
|
"field_238903": "USPS investigation",
|
|
"field_238904": "A USPS insurance investigation will be launched.",
|
|
"field_238911": [
|
|
8,
|
|
9,
|
|
5,
|
|
17,
|
|
1
|
|
],
|
|
"field_245827": null
|
|
},
|
|
{
|
|
"id": 7,
|
|
"order": "7.00000000000000000000",
|
|
"created_on": "2022-01-21T00:44:13.478229+00:00",
|
|
"updated_on": "2022-01-21T00:44:45.272064+00:00",
|
|
"field_238903": "Cancel order",
|
|
"field_238904": "The order will be canceled and not delivered.",
|
|
"field_238911": [
|
|
15,
|
|
18
|
|
],
|
|
"field_245827": null
|
|
},
|
|
{
|
|
"id": 9,
|
|
"order": "9.00000000000000000000",
|
|
"created_on": "2022-01-24T02:24:14.436156+00:00",
|
|
"updated_on": "2022-01-24T02:25:01.816098+00:00",
|
|
"field_238903": "Wait for X number of days.",
|
|
"field_238904": "Suggest the customer waits a few more days for all information to be updated.",
|
|
"field_238911": [
|
|
8,
|
|
9,
|
|
10,
|
|
13,
|
|
17,
|
|
19,
|
|
1
|
|
],
|
|
"field_245827": null
|
|
},
|
|
{
|
|
"id": 10,
|
|
"order": "10.00000000000000000000",
|
|
"created_on": "2022-01-24T02:24:38.869105+00:00",
|
|
"updated_on": "2022-01-24T14:15:07.676511+00:00",
|
|
"field_238903": "Customer pays for shipping",
|
|
"field_238904": "This solution is paired for another solution to identify whether the customer gets charged for shipping or not.",
|
|
"field_238911": [
|
|
7,
|
|
12
|
|
],
|
|
"field_245827": null
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id": 44414,
|
|
"name": "Products",
|
|
"order": 7,
|
|
"fields": [
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