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netdata_netdata/integrations/templates/troubleshooting.md
Austin S. Hemmelgarn 6bba90a532
Assorted fixes for integrations templates. () 
* Fix missing endif in template.

* Add h2 to setup template.

* Reduce duplication within the troubleshooting template.

* Add missing troubleshooting section for agent notifications.

* Fix path checking in troubleshooting template.
2023-08-02 10:01:04 -04:00

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[% if entry.integration_type == 'collector' %] [% if entry.meta.plugin_name is in(['go.d.plugin', 'python.d.plugin', 'charts.d.plugin']) %]

Troubleshooting

Debug Mode

To troubleshoot issues with the [[ entry.meta.module_name ]] collector, run the [[ entry.meta.plugin_name ]] with the debug option enabled. The output should give you clues as to why the collector isn't working.

  • Navigate to the plugins.d directory, usually at /usr/libexec/netdata/plugins.d/. If that's not the case on your system, open netdata.conf and look for the plugins setting under [directories].

    cd /usr/libexec/netdata/plugins.d/

  • Switch to the netdata user.

    sudo -u netdata -s

[% if entry.meta.plugin_name == 'go.d.plugin' %]

  • Run the go.d.plugin to debug the collector:

    ./go.d.plugin -d -m [[ entry.meta.module_name ]]

[% elif entry.meta.plugin_name == 'python.d.plugin' %]

  • Run the python.d.plugin to debug the collector:

    ./python.d.plugin [[ entry.meta.module_name ]] debug trace

[% elif entry.meta.plugin_name == 'charts.d.plugin' %]

  • Run the charts.d.plugin to debug the collector:

    ./charts.d.plugin debug 1 [[ entry.meta.module_name ]]

[% endif %] [% else %] [% if entry.troubleshooting.problems.list %]

Troubleshooting

[% endif %] [% endif %] [% elif entry.integration_type == 'notification' %] [% if 'cloud-notifications' in entry._src_path|string %] [% if entry.troubleshooting.problems.list %]

Troubleshooting

[% endif %] [% else %]

Troubleshooting

Test Notification

You can run the following command by hand, to test alerts configuration:

# become user netdata
sudo su -s /bin/bash netdata

# enable debugging info on the console
export NETDATA_ALARM_NOTIFY_DEBUG=1

# send test alarms to sysadmin
/usr/libexec/netdata/plugins.d/alarm-notify.sh test

# send test alarms to any role
/usr/libexec/netdata/plugins.d/alarm-notify.sh test "ROLE"

Note that this will test all alert mechanisms for the selected role.

[% endif %] [% elif entry.integration_type == 'exporter' %] [% if entry.troubleshooting.problems.list %]

Troubleshooting

[% endif %] [% endif %] [% for item in entry.troubleshooting.problems.list %]

item.name

description

[% endfor %]